How Responsive is Your Web Host?

How Responsive is Your Web Host?

There are a lot of factors to consider when choosing a company to host your website. One of the most important things is how responsive is your web host. This is critical in nature when you run into problems. You want to be rest assured that your hosting will be available to answer all of your questions and have the ability to solve the problems that you can’t do yourself.

It is a good idea to have a list of questions to ask the hosting site before you make your final choice in a web hosting company. Go straight to the source and ask to speak to a representative that should have the answers you are looking for. Here are some things you may want to consider:

Questions for the Hosting Company

1. 24/7 Technical Support – while most hosting companies brag about these services be sure to ask if the company backs up this claim by a manned qualified technical personnel.

2. Quick Response Time – ask about how long it will take to speak with a qualified tech to assist you with your problem.

3. Downtime Interruptions – find out what safeguards are in place to minimize the downtime of services. If they claim 99% uptime, then make sure they can back it up with the right equipment to service your needs.

4. Backups – be sure to ask about how often your site will be backed up by the server the hosting company provides.

5. Hidden Fees – don’t forget to question the cost of any “additional fees” that may not be listed in the plan you choose. A reputable company will let you know upfront what the true costs of services rendered will be.

You may also have other questions that you want answered. Be sure your list includes all that you want to know before you speak to the representative. Create your complete list and leave room between the questions to write the responses that the hosting company provides.

Seek Out Other Sources

While all of your questions should be answered by the web hosting representative, remember that these answers will probably be a bit biased. Seek out other sources such as forums and unbiased review sites to determine if the claims that the hosting company makes are really true.

Ultimately it is up to you to decide the best web hosting company for your needs. Do your research beforehand when determining the quality of service that is right for your website instead of being “stuck” with an unresponsive web host.

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